DPD UK Delivery Rate Card - Domestic Delivery Options
|
Service |
Delivery Time |
Price |
Info |
|
Express Delivery |
1-2 Working Days (Mon-Friday) |
£6.99 |
Shipped via DPD next working day, despatched same day if ordered before 4PM |
|
AM Delivery |
Next working day by 12PM |
£18.00 |
Shipped via DPD AM delivery, despatched same day if ordered before 4PM |
|
Express Pallet Delivery |
1-2 Working Days (Mon-Friday) |
£20.00 |
Shipped Via Pallex or Clarkes, despatched same day if ordered before 2.30PM |
Returns Pricing
|
Return Service |
Price |
Details |
|
Free Return |
Free |
Available for faulty/damaged items |
|
Collection Return |
£6.99-£20.00 |
DPD, Pallex or Clarkes collects the return from your address depending on the contents. |
Important Notes
- Weight Limits: Prices listed are for parcels up to 30kg. Additional charges may apply for parcels exceeding this weight limit.
- Size Limits: All orders for sheeting (MAGNETIC SHEETING OR FERRO SHEETING) will be delivered via Pallet Courier and therefore the customer will require a forklift to accept delivery. For oversized parcels (girth over 600cm), additional fees may apply.
- Surcharges: Deliveries to remote areas (e.g., Highlands and Islands) may incur additional charges.
Contact Information
For any queries regarding our delivery rates or to arrange a special service, please contact our customer service team:
- Phone: 02081 543450
- Email: enquiry@magni-tech.co.uk
- Live Chat: Available on our website during working hours.
Important Notes
- Weight Limits: Prices listed are for parcels up to 30kg. Additional charges may apply for parcels exceeding this weight limit.
- Size Limits: For oversized parcels (girth over 300cm), additional fees may apply.
- Customs Duties and Taxes: Recipients may be liable for local customs duties and taxes depending on the destination country.
- Surcharges: Deliveries to remote areas (e.g., remote islands or regions) may incur additional charges.
Returns
At Magnitech, your satisfaction is our top priority. We understand that sometimes things don’t work out as planned, so we offer a straightforward returns process to ensure you have peace of mind when shopping with us.
1. Returns Overview
If you're not completely satisfied with your purchase, you have 30 days from the date of delivery to return your items for a refund or exchange. Please ensure that the products are returned in their original condition, unused, and in the original packaging.
2. Eligibility for Returns
To qualify for a return or exchange, please make sure:
- Products Are Unused: Items should be in their original, unused condition, without any signs of wear or damage.
- Original Packaging: Items must be returned in the original packaging with all labels and tags intact.
- Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, is required.
Please note that customized or bespoke products are non-returnable unless they are faulty or not as described.
- How to Initiate a Return
To start the return process, please contact our Customer Service team at enquiry@magni-tech.co.uk or call us at [PHONE NUMBER**] within 3 days of receiving your order. We’ll guide you through the steps and provide you with a returns authorization number.
- Returning Your Items
Once you’ve received your returns authorization number, please securely package the items and include a copy of your original invoice or order confirmation. Make sure to mark the package clearly with the returns authorization number.
MagniTech UK Ltd.
Returns Department
enquiry@magni-tech.co.uk
- Refunds and Processing Time
Once we receive and inspect your returned items, we’ll process your refund within 7-10 business days. Refunds will be issued to the original payment method used during the purchase. Please note that it may take a few more days for the refund to appear on your statement, depending on your bank or card issuer.
- Exchanges
If you wish to exchange an item, please contact our Customer Service team to discuss the details. We’ll do our best to assist with your exchange request. Please note that exchanges are subject to product availability.
- Faulty or Incorrect Items
If you receive a faulty or incorrect item, we sincerely apologize for the inconvenience. Please contact us immediately at enquiry@magni-tech.co.uk or [PHONE **], and we will arrange a replacement or refund, including any shipping costs incurred.
- Non-Returnable Items
Certain items cannot be returned, including:
- Customized Products: Bespoke or custom-made items tailored to your specifications.
- Opened Adhesive Products: If the seal has been broken or the product has been used.
- Contact Us
If you have any questions about our returns policy or need further assistance, our Customer Service team is here to help.
MagniTech (UK) Ltd.
Customer Service
Email: enquiry@magni-tech.co.uk
Phone: 02081 543450